Web Hooks
IVR Web Hook SurVo NetGet Custom Audio Prompts Post Call Action Agent Panel Lookup Distributor FormCall Initiation API
Click-to-Call Click-to-Find Me Click-to-Find Me List Click-to-Virtual Receptionist Click-to-Voice Mail Click-to-SurVo Click-to-IVR Click-to-AgentAdministration API
addonsbroadcastclicktoconference- attendee.add
- attendee.call
- attendee.details
- attendee.kick
- attendee.list
- attendee.mute
- attendee.remove
- attendee.unmute
- details
- list
- remove
- schedule
- add_number
- create
- delete
- delete_number
- delete_recorded_call
- empty
- get_findme_list
- get_phone_list
- get_recorded_calls_list
- update_list_settings
Click-to-Find Me
Initiate a call to a phone number and try to connect that call to an existing Find Me. If doing a reverse find me, will first try the list of phone numbers in the find me to connect with then upon success will initiate a call to a specific phone number. If you want to dynamically create the Find Me list of numbers use a Click-to-Find Me List.
- key (required if not using access_key)
- Value must be the Public key. Use 'key' if you need to make client side requests.
- access_key (required if not using public key)
- The Access key to be used if you need the higher level of security provided with the Secret Access key validation. Requests with Access Key must be done server side.
- secret_access_key (required if using access_key)
- The Secret Access key is used to validate the Access key.
- app (required)
- Value = ctf
- phone_to_call (required)
- Telephone number to call.
- findme_id (required)
- The ID of the Find Me Smart Form to use.
- type (optional)
- Choose to do a regular find me or reverse find me. Values: 1 - Regular Find Me ; 2- Reverse Find Me (default is regular find me)
- no_answer_email (optional) (reverse find me's only)
- Define an email address to send an email to if no one on the phone list accepts the call. This email will include the phone_to_call along with the outcome of each attempt to the phone numbers on the list.
- no_answer_sms (optional) (reverse find me's only)
- Define a phone number to receive an SMS message if no one on the phone list accepts the call. The text will say that the call was unsuccessful along with the phone_to_call. You must have at least one phone number registered for SMS to utilize this feature.
- no_answer_url (optional) (reverse find me's only)
- Define a URL to post XML data to if no one on the phone list accepts the call. This data will include the phone_to_call along with the outcome of each attempt of the phone numbers on the list.
- no_answer_phone (optional) (reverse find me's only)
- Define a phone number to do a blind transfer of the call to if no one on the phone list accepts the call.
Client Side Example Request URL with Public Key
https://secure.ifbyphone.com/click_to_xyz.php
?app=ctf
&findme_id=261
&phone_to_call=8475551212
&key=PUBLIC_KEY
This link will cause our system to use the key to both authenticate the request and determine which account information to access; make a call to telephone number +1.847.555.1212; and use the account holder's Find Me Smart Object number 261 in an attempt to connect that call.
Client Side Response (Text)
"Call Connected"