Distributor Notes Form Web Hook

Introduction

The goal of the Disributor Notes Form Web Hook is to give customers the ability to send disposition information captured by a Call Distributor agent to a web service for data collection or CRM/Helpdesk Integration.

Each Call Distributor Notes Form can have it's own web hook configuration. The Distributor Form Web Hook GET request is sent to your web service when an Agent Panel user clicks "Save Form".

Setting Up the Distributor Notes Form Web Hook

The Distributor Notes configuration is accessed by clicking Call Management --> Distributor Forms. Build your Distributor Notes Form, then click "Configure" next to "Submit Data to Custom URL".

Enter the URL, page and static parameters you would like to send to your URL.

Question Parameter Names

The actual data from the distributor form submission that gets sent to your server are contained in the question parameter names.

You can specify the labels for the form question response parameters sent in the form web hook request.

There are also some pre-named system parameters automatically included with request:

• sid - unique Id for the call
• agent_id - Agent that submitted the form
• ani - caller id of the inbound caller
• dnis - dialed number for the call

Agent Experience

Example of how the Distributor Form looks on the Agent Panel