Overview

Sample Code

• Call Detail Report
• Web Hook Listener
• Click-To-IVR Broadcast
• Download Recording

Web Hooks

IVR Web Hook

• Introduction
• Setting up the IVR Web Hook
• IVR Web Hook Action
• Method
• Target URL
• Call Generated Parameters
• SourceTrak Data
• Responses to Web hook
• User Parameters
• Passthrough Data
• Transcription Post Back

SurVo NetGet

• Introduction
• Setting up the NetGet
• NetGet Action
• Submit Type
• Domain
• Page
• Static Parameters
• Dynamic Parameters
• SourceTrak Data
• Responses to NetGet
• User Parameters
• Passthrough Data
• Transcription Post Back

Custom Audio Prompts

• IVR
• Survo Classic

Post Call Action

• Introduction
• Setting up a PCA
• Dynamic Parameters
• SourceTrak Data
• Include LeadFlow Information
• Configuring Phone Number Post Call Action Settings

Agent Panel Lookup

• Introduction
• Setting up Agent Panel Web Hook
• Dynamic Parameters
• SourceTrak Data
• Agent Experience

Distributor Form

• Introduction
• Setting up Distributor Forms Web Hook
• Question Parameter Names
• Agent Experience

Call Initiation API

Click-to-Call Click-to-Find Me Click-to-Find Me List Click-to-Virtual Receptionist Click-to-Voice Mail Click-to-SurVo

• Client Side Requests
• Client Side Response
• Server Side Requests
• Server Side Response

Click-to-IVR

• Client Side Requests
• Client Side Response
• Server Side Requests
• Server Side Response

Click-to-Agent

Administration API

addons

• list
• purchase

broadcast

• create
• get_optout
• history
• optout
• schedule
• status
• stop

clickto

• agent

conference

• attendee.add
• attendee.call
• attendee.details
• attendee.kick
• attendee.list
• attendee.mute
• attendee.remove
• attendee.unmute
• details
• list
• remove
• schedule

cost

• get_surcharge

findme

• add_number
• create
• delete
• delete_number
• delete_recorded_call
• empty
• get_findme_list
• get_phone_list
• get_recorded_calls_list
• update_list_settings

general

• buildingblockids

group

• create
• details
• empty
• list
• memberadd
• memberremove
• remove
• rename

locator

• location.add
• location.details
• location.list
• location.remove
• location.update

numbers

• order
• remove
• search

recording

• download
• list
• remove
• upload

registerednumbers

• add
• list
• remove

report

• broadcast
• call_detail
• call_detail_csv
• clickto
• survo

routing

• advanced
• configure
• numbers
• update_label

sms

• delete_message
• get_message
• get_messages
• get_numbers
• register_number
• send_message
• unregister_number

survo

• delete_survey_results
• get_recording

verifymenow

• get_recording
• verify

vmail

• createbox
• deletebox
• deletemessage
• getmessagebyid
• getmessagebysid
• getmessages
• recordgreeting

This API call allows you to manage call recordings. These methods apply to call recordings from any application. You can also upload recordings for use in various applications.

Available methods:

download

Download a recording

list

List recordings

remove

Remove a recorded call audio file

upload

Upload an audio file for use in various building blocks