Overview

Sample Code

• Call Detail Report
• Web Hook Listener
• Click-To-IVR Broadcast
• Download Recording

Web Hooks

IVR Web Hook

• Introduction
• Setting up the IVR Web Hook
• IVR Web Hook Action
• Method
• Target URL
• Call Generated Parameters
• SourceTrak Data
• Responses to Web hook
• User Parameters
• Passthrough Data
• Transcription Post Back

SurVo NetGet

• Introduction
• Setting up the NetGet
• NetGet Action
• Submit Type
• Domain
• Page
• Static Parameters
• Dynamic Parameters
• SourceTrak Data
• Responses to NetGet
• User Parameters
• Passthrough Data
• Transcription Post Back

Custom Audio Prompts

• IVR
• Survo Classic

Post Call Action

• Introduction
• Setting up a PCA
• Dynamic Parameters
• SourceTrak Data
• Include LeadFlow Information
• Configuring Phone Number Post Call Action Settings

Agent Panel Lookup

• Introduction
• Setting up Agent Panel Web Hook
• Dynamic Parameters
• SourceTrak Data
• Agent Experience

Distributor Form

• Introduction
• Setting up Distributor Forms Web Hook
• Question Parameter Names
• Agent Experience

Call Initiation API

Click-to-Call Click-to-Find Me Click-to-Find Me List Click-to-Virtual Receptionist Click-to-Voice Mail Click-to-SurVo

• Client Side Requests
• Client Side Response
• Server Side Requests
• Server Side Response

Click-to-IVR

• Client Side Requests
• Client Side Response
• Server Side Requests
• Server Side Response

Click-to-Agent

Administration API

addons

• list
• purchase

broadcast

• create
• get_optout
• history
• optout
• schedule
• status
• stop

clickto

• agent

conference

• attendee.add
• attendee.call
• attendee.details
• attendee.kick
• attendee.list
• attendee.mute
• attendee.remove
• attendee.unmute
• details
• list
• remove
• schedule

cost

• get_surcharge

findme

• add_number
• create
• delete
• delete_number
• delete_recorded_call
• empty
• get_findme_list
• get_phone_list
• get_recorded_calls_list
• update_list_settings

general

• buildingblockids

group

• create
• details
• empty
• list
• memberadd
• memberremove
• remove
• rename

locator

• location.add
• location.details
• location.list
• location.remove
• location.update

numbers

• order
• remove
• search

recording

• download
• list
• remove
• upload

registerednumbers

• add
• list
• remove

report

• broadcast
• call_detail
• call_detail_csv
• clickto
• survo

routing

• advanced
• configure
• numbers
• update_label

sms

• delete_message
• get_message
• get_messages
• get_numbers
• register_number
• send_message
• unregister_number

survo

• delete_survey_results
• get_recording

verifymenow

• get_recording
• verify

vmail

• createbox
• deletebox
• deletemessage
• getmessagebyid
• getmessagebysid
• getmessages
• recordgreeting

Initiate a phone call and connect the callee to the Verify-Me-Now application. You can also download recordings made using the Verify Me Now application.

Available methods:

get_recording

Retrieve a recording from a Verify-Me-Now Smart Form

verify

This web request initiates a phone call and connects the callee to a Verify-Me-Now Smart Form.